Return & Refund Policy

1. Eligibility for Returns

To be eligible for a return, items must:

• Be unused, unopened, and in their original packaging.
• Be returned within 30 days of delivery.
• Include proof of purchase (order number or receipt).

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrived damaged or defective.

2. Non-Returnable Items

• Gift cards
• Promotional items or free samples
• Items purchased through third-party retailers

3. Damaged or Defective Products

If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange for a replacement or refund at no additional cost.

4. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds are processed within 5–10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@vendixskin.com.

6. Return Shipping

To return your product, please contact us first for instructions and return authorization.
Customers are responsible for return shipping costs unless the return is a result of our error.

7. Contact for Returns

Vendix Inc.
📧 Email: info@vendixskin.com
📞 Phone: +1 (888) 241-8309
🏢 Address: 227 W 4th St, 1st Floor #3130, Charlotte, NC 28202