Shipping Policy

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• During high-volume periods or promotional sales, processing may take slightly longer.

2. Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on destination and order weight.
Estimated delivery times:

• United States: 3–7 business days
• Canada: 7–10 business days
• International Orders: 10–20 business days

Please note: Delivery times are estimates and may vary due to customs, carrier delays, or external factors beyond our control.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear after dispatch.

4. Shipping Locations

We currently ship to:

• The United States
• Select international countries (shown at checkout)

If your location is not listed, please contact us to confirm availability.

5. Lost or Delayed Packages

Vendix Inc. is not responsible for lost, stolen, or delayed shipments after dispatch.
If your tracking shows a delivery issue, contact the carrier directly or email info@vendixskin.com, and we’ll assist in resolving the matter.

6. Incorrect Address

Please ensure your shipping address is accurate at checkout.
Vendix Inc. is not responsible for packages shipped to incorrectly provided addresses.

7. Customs & Duties (International Orders)

International shipments may be subject to customs fees or import duties. These charges are the responsibility of the customer and vary by country.

8. Contact Us

For any shipping inquiries:
Vendix Inc.
📧 Email: info@vendixskin.com
📞 Phone: +1 (888) 241-8309
🏢 Address: 227 W 4th St, 1st Floor #3130, Charlotte, NC 28202